Customer Engagement for GoTo Connect
Grow your small business with tools for better engagement
GoTo Customer Engagement helps you drive more revenue with SMS, web chat, social, and more – all in one inbox.
Boosting your customer engagement has never been easier
Set up in minutes
Our customer engagement solution is easy to deploy and manage – no IT support needed. Perfect for your small business.
Conversations in one place
Manage your channels (web chat, social, and more) from one inbox the entire team can use.
Scale with your business
Easily add more channels and users to GoTo Customer Engagement as your business grows.
Boost engagement with outbound campaigns
It only takes a few easy steps to set up SMS campaigns – which can get up to 7.5x more responses than email by meeting customers where they are*.
Personalize messages, add links, and even schedule campaigns in advance. You’ll get more opens and responses – and turn more conversations into revenue.
One multi-channel inbox
Never miss a message
With our customer engagement solution, your SMS, social, surveys, and web chat conversations are in one place. The entire team can view, pick up and resolve conversations. Improve your response times and ensure no customer slips through the cracks.
Ask customers what they think
Customized surveys are an easy way to boost engagement – and collect feedback from your customers. Track results with analytics and ensure you're giving customers the experiences they now expect from businesses.
Features made for driving digital engagement
Shared ContactsShare contacts with the entire team, so anyone can join the conversation.
Customer HistoryGive team members everything they need to pick up where the conversation was left off.
Campaign SchedulingSend SMS campaigns at the perfect time. Preset and custom options available.
Campaign Opt-OutLet customers easily opt-out of campaigns and messages.
Conversation TaggingAdd descriptive tags to conversations, so they can be easily searched at any time.
Need more advanced engagement tools?
GoTo Contact Center has agent and supervisor tools, powerful admin controls, and advanced reporting and analytics. Perfect for small and mid-sized businesses looking to improve their customer experiences and sales.
Turn your conversations into more revenue
See how easy increasing engagement can be when voice, web chat, SMS, and more are all in one place. Get GoTo Customer Engagement today.
Questions or need help? Call us.